Responsibilities:

• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs and recommend options, risks and cost vs. benefits.
• Works with operating leaders and teams to uncover and assess process improvement opportunities, identify the needs of the enterprise, and facilitate the implementation of enhancements that utilize best practices to streamline processes, drive organizational behavior, and enhance user and client experience.
• Manages process improvement projects throughout lifecycle including identifying, planning, performing, and implementing business process improvement solutions, conducting assessments of current processes and identifying opportunities for improvements, documenting current and future state, including process mapping, performing cost and benefit analysis, identifying and removing barriers that slow or prevent the successful attainment of process/productivity improvements, design and implementation of communication, training and change management plans, and ensuring that projects are completed on time and within budget
• Performs analytical tasks related to system enhancements and maintenance; serves as the liaison between the business unit and the programming/technical units; makes recommendations to management for system enhancements (which could be revenue producing items).
• Serves as a tester and/or business user/SME for change requests and enterprise projects while following the approved testing methodology.
• Develops and delivers presentations to senior-level steering committee (or similar body) representing the development of project objectives, negotiations of project scope with vendor, risk identification/mitigations, negotiations on project deliverables, timelines and resources.
• Manages vendor relationships, including conducting planning sessions with vendors and service providers, and defines project and performance expectations and measurements.
• Holds project status and other meetings as necessary dependent on methodology being followed and produce weekly program status reports for each program.
• Reports on ongoing issues, risks and changes utilizing existing processes and templates and publishing reports within a program/project.
• Creates and publishes weekly status report of activities, accomplishments, issues and action to resolve issues.
• Identifies and ensures all activities required to successfully meet the operational readiness review are completed on time.
• Evaluates criteria for product and proposal analysis.
• Develops, writes, and communicates business requirements for the design and implementation of business solutions.
• Procures technical assistance to help in problem resolution.
• Reviews test plans and monitors the testing process to ensure that business results are adequately tested with minimal risk.
• May create a Statement of Work (SOW) and/or support the delivery of responses to Request for Proposals (RFP) for company submission to clients.

Requirements:

• At least Four years experience and significant hands-on IT Business Analysis experience.
• Ability to lead, design, and facilitate multiple concurrent projects and deliver effective presentations that are valued by the client.
• Demonstrated ability to interact with internal and external stakeholders.
• Demonstrated ability to apply strong analytical skills.
• Demonstrated project management experience.
• Demonstrated effective communicator and writer, able to tailor message to receiving audience.
• Demonstrated experience managing and/or participating in multiple projects simultaneously.
• Demonstrated experience using Jira, MS Project Office Professional and MS Word, Excel, PowerPoint and Visio.
• Demonstrated ability to apply work with mathematical concepts such as probability and statistical inference
• Knowledge of requirements elicitation, analysis and documentation.
• Knowledge of business/user case development and presentation
• Effective professional relationship building skills.
• Demonstrated ability to quickly learn existing business processes and combine knowledge from multiple disciplines in order to produce an optimal business solution.
• Strong analytical thinking and problem-solving skills.
• Effective negotiation and conflict management skills.
• Ability to execute project deliverables in an independent fashion.
• Excellent written and verbal communication skills to both business users and technical staff.
• Ability to read and interpret documents required to perform essential job functions.
• Ability to work closely with peers and team members in a collaborative manner.
• Ability to ensure compliance to guidelines, controls, policies, and procedures.